Accountability & Mandates
Team Accountability takes the leadership team through a deep dive into its overall goals and the particular accountabilities of its members. Leading to individual mandates, each member is tasked with building his or her set of responsibilities, accountabilities, veto powers, decision rights, and metrics. After a series of sessions over two to three months, the team is significantly clearer about its overall mandate and those of its members.
Particularly when combined with team effectiveness, the leadership team ends up with crystal clarity about its operating styles and rhythms, its overall goals, and its individual roles and accountabilities, and techniques for assuring constructive conflict.
Whether it’s a new team, one with new members, one with a new leader, or a veteran team facing new challenges, all teams need help improving their ability to function as a high performing entity. New teams need activation; veteran teams need tune-ups.
The hallmark of an effective team is its ability not to avoid conflict but to use conflict to get better results. In Team Effectiveness, the leadership team undergoes a style assessment using the Strengths Deployment Inventory (SDI) which helps the team understand its dynamics both when things are going well and when they are in conflict. The facilitated feedback and discussion of the group map leads to an awareness of style interactions and helps team members move into constructive conflict. The team also gains a deep understanding of its strengths and weaknesses and how those align or misalign with its goals.
Even the best teams are faced with having to make difficult decisions which tax their ability to have an open discussion in a learning environment. In these situations, it is too much to ask the team leader to be both participant and process “cop”. Having an expert facilitator manage the discussion dynamics in both planning and facilitating the meeting keeps the team on track, keeps it from diving too deep “into the weeds”, assures one or two members don’t dominate discussion, makes it easier to make controversial statements, and essentially challenges the team to make the most of the precious time they have to solve this particular problem or get their arms around this opportunity.